2/10 – Ungenügend
Madalyne L.
1. Juli 2024
Verbesserungswürdig: Sauberkeit
Do NOT book
This stay was an ordeal.I reached out to the owner weeks in advance to let her know I was booking specifically for the pool, she assured that it would be clean and ready to go.
I messaged before arriving but did not receive a response, they did not send me any check in info, and I as stuck waiting outside with my children in 100°weather. All numbers provided either did not work, had full box, or were forwarding my call to VM.
The only reason I was able to contact someone is because the pool man was there, and had JUST shocked the pool, he advised we not use it for up to 5hrs. The host had poor communication and did not reach out to me, instead they pawned it off on the maintenance man who had to come out and see that the pool was filthy and full of chemicals, on top of that the grass had not been cut, there was no BBQ pit, there were bugs in the closet, and the closet door was broken and almost fell on my child.
We had no choice but to stay the night and lost an entire day partly because of them dropping the ball with the check in info and partly because we booked for the pool but were unable to use it for 24 hours. I reached out to VRBO who stated that the refund was the owners decision, they refused to reimburse me for that day. I will never book through VRBO again. Save yourself the trouble and avoid the property all together. They also mentioned that they are always so booked that they never have time to properly clean the pool. No play area as advertised.
Madalyne L.
Aufenthalt von 2 Nächten im Juni 2024