2/10 – Ungenügend
Katarina B.
4. Okt. 2024
Verbesserungswürdig: Sauberkeit
If I could give no stars I would.
When I first booked the property, everything was great. And 24 hours prior to leaving we got an email stating all the details! Upon arrival, you could tell that no one had been out to the property in seemed like months. We realized quickly that we didn't have any running water. And there were dead flies everywhere upstairs, as well as mouse droppings all over the kitchen. (In coffee mugs, on top of the counter, etc.) After calling the host 2 times, Vrbo was finally able to get ahold of said person. Was promised that Maintenance would be out within an hour. After 30 minutes I get a message from the host asking to call her because she spoke with maintenance. Called her 3 more times no answer. Vrbo this time wasn't able to get ahold of her. Meaning we had a pregnant woman with us we deemed it unsanitary and found a hotel down the road. Another hour went by the host said she forgot her phone at home while going to get groceries. (It was 9pm) Told us through text that maintenance wouldn't be out until the following morning, 'first thing.' I asked what time to expect the maintenance guys and no answer. We got back to the property the following morning with no answer from the host or Vrbo. At which time our group figured we wouldn't waste more of our vacation here, and left. Later that morning the host texted and said she was in rental court. I have been on the phone back and forth with Vrbo for the last 7 days and still have not gotten a refund. I highly do not recommend!!!!!!
Katarina B.
Aufenthalt von 5 Nächten im September 2024