4/10 – Schlecht
Tanie K.
1. Dez. 2024
Gut: Sauberkeit
Unacceptable
Communication from our host was basically non-existent. He had not confirmed our reservation or given check-in instructions 45 minutes before check-in time, although I had messaged him. We still didn't know if we had a place to stay after driving three hours. I had to call VRBO customer service and finally heard from him 30 minutes before check-in. The entrance is to the unit is in the back of the property and is completely dark-- no lighting whatsoever. We had to walk over frozen grass that was full of uneven roots, again, in pitch darkness. The unit itself did not look like the photos-- no leather chairs and ottoman, hanging rack instead of closet access. The bed was comfortable, but the sheets were cheap and scratchy. The water pressure in the shower was fine, but the bathroom is absolutely tiny. A larger-sized person would simply not fit on the toilet or in the shower and this should be included in the description. We had no control of the temperature in the suite and it was freezing cold. There was a space heater sitting on a stool, but it didn't do the job. It was such a poor experience that we didn't even stay our second night. We received no check-out instructions. Worst experience we've ever had with VRBO.
Tanie K.
Aufenthalt von 2 Nächten im November 2024