6/10 – Okay
josh h.
9. Jän. 2025
Gut: Sauberkeit
Amazing view/great cabin - needs to be better at guest treatment
The cabin and the view are really great. The Porch is a perfect spot to sit and admire the mountains, and the interior living spaces are generally cozy. The issue I had is how the managers (and there were seemingly multiple) made you feel as a guest. If you want a guest to feel welcome, then don't heap expectations on them, firehose them with long messages, and drop a bunch of fees. As many reviews as they have you'd think they would have learned by now how to make the whole thing seamless. Tell us what time the check-in is and then tell us the code. Easy right? Nope, they had a bunch of rules to get the entry code, including contacting them within a very narrow window or else... what? Oh and don't show up before 4:00 or else you'll be hit with a "25-50" fee. So you had to read their lengthy message before all of this to know you had to text them between 3:30 and 5:30. So we did text them at 5:35, because that is when we arrived and saw all of these messages. We had to wait for over 30min in the cold before someone got back to us. They also slapped a pet fee of 75 after the fact and is not noted on their listing. Regarding the beds, they have paper thin quilts, so definitely bring your own comforter. They also don't provide paper towels, because as she said "so we can keep our rates down". They just need to do a better job at making a guest feel welcome and less like a burden or an annoyance, and in the least, provide warm beds!!
josh h.
Aufenthalt von 2 Nächten im Januar 2025