Pearson (YYZ): Hotels in Toronto

"Dear Sheraton, Unfortunately, I must say that I am truly disappointed. After our luggage arrived with a slight delay, we were quite exhausted when we checked in. Upon entering our room, we found that the sofa bed for the children had not been prepared. This is not very thoughtful when a room is booked for four people, including two children. After a quick phone call, we decided to spend some time in the lounge while the bed was being made. Unfortunately, there was an issue with our room key card, and we were unable to open the door, which meant another trip to the front desk to get a new key issued. In the lounge itself, we were surprised by how few refreshments were available. We were aware that we had missed the dinner service, but to find nothing except an apple, a banana, and some soft drinks was quite disappointing. We are used to a much broader selection in other lounges. Back in the room, the sofa bed had been unfolded but still lacked pillows and blankets. Are the children expected to freeze? It took two more phone calls and another 45 minutes before we finally received the bedding. By then, the children were completely overtired and cranky. Breakfast the next morning was okay. We had promised the kids waffles or pancakes and, especially in Canada, maple syrup. Unfortunately, none of these were available either. On the positive side, the beds were very comfortable and the room was clean. I have another reservation for the same room on July 6th. However, I hones"

"Top"

"Sehr nettes Personal. Es war alles da, was man braucht. Transfer vom Flughafen erfolgte nach Anruf im Hotel problemlos."

"War alles okay "

"Top Personal, top Zimmeraustattung, gegen Aufpreis Roomservice, Angebot Essen / Trinken top. Waren nur eine Nacht zur Durchreise im Hotel, haben kein Manko."

"Freundliches und hilfsbereites Personal. Frühstück war okay. Betten sind bequem. Flughafen Shuttlebus hervorragend."

"Nice employees, very helpful"

"Everything is dirty ,dusty and this place is still under construction . Hairs all over the bathroom , paint on the floor .."

"Eigentlich ist das Hotel ideal für eine kostengünstige Übernachtung in Flughafennähe zwischen Flügen. Katastrophal schlecht war allein der angebotene Transfer vom Flughafen. Man sollte nach der Ankunft anrufen, nur was nutzt das, wenn die Leitung ständig besetzt ist. Nachdem ich endlich durchkam, war der Wagen auch nach 45 Minuten noch nicht da. Schon halb durchgefroren - man mußte bei 4-5 Grad draußen warten - nahm ich ein Taxi. Meine Lage und meine unnötigen Kosten schienen jedoch kaum jemanden an der Rezeption interessiert zu haben. Und bei der Rückfahrt gäbe es alle 30 Minuten einen Wagen, sagte man mir. Als ich pünktlich für den bestellten Wagen erschien, wurden es plötzlich 60 Minuten! "