2/10 – Ungenügend
Cathi D., Savannah, Georgia
2. Dez. 2024
Verbesserungswürdig: Sauberkeit
Bait and Switch
We booked the condo in this listing. We were given a different address when we got our checkin information. I did not realize it was different until the day after checkin. When we arrived the primary bed was unmade, sheets were wet in the dryer. I messaged the host and got no response. That was only the beginning. The ice maker in the fridge did not work and neither did the water. When I went to turn the water on in the primary shower, the handle flew off! I replaced it and turned the water on and the hot water was ok. There was hair in the drain which is gross. The next day when I wanted to shower, there was no hot water. When I stepped on the shower mat to turn the water on, it was soaking wet from whoever stayed there before us. GROSS! There was no wifi at all available. I messaged the host many times and got no response, I also left voicemails during this time. The second day we were there was very cold. We turned on the heat and there was no heat. It was freezing! Again no response to messages. Then I looked at the listing and realized this was not the place we had reserved. I contacted VRBO to complain. It took over an hour, got disconnected once, and finally got some help. The support people were very nice but it was a long process to prove we were in a different location than what we booked. I have asked for a full refund. I WOULD NEVER TRUST THIS HOST. If you see her name, book something else. You will not get what you reserved and you will be disappointed.
Cathi D.
Aufenthalt von 2 Nächten im November 2024