We arrived at the property at normal check in time. Property was uncleaned. Beds were unmade, bathrooms dirty, sinks were dirty, towels and trash were left everywhere. Contacted Marc and after three calls and a voicemail, a Micah did call back and offered an adjoining property to shower in. She said cleaners were en route and cleaning would take a few hours. Micah never contacted us to let us know when cleaning was done. We arrived 4 hours later. Property was cleaned but there was a flying cockroach and ants in the bathroom. Upstairs tub was under repair and we were not notified of this. We had a large party staying there and having to share one bathroom was quite challenging. The tv in one bedroom had no signal. I contacted Marc after our stay to discuss the issues we encountered. I was offered a refund of half of the first nights stay. I disagreed and contacted Marc but haven't heard back, instead was notified the host left a review for me.
The property is beautiful and the location was perfect for us. However, the feeling we felt upon entering and seeing the unit dirty, then after it being cleaned and seeing the roach and ants, left us feeling dirty the duration of the stay. There are also three dogs on property that will come and say hi whenever they see you which is a bonus. It's unfortunate that this happened as working with Marc prior to checking in, was easy and accommodating but he said he was away and had a manager handle the cleaning.