2/10 – Ungenügend
Travis
Mit der Familie gereist
20. Jän. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was fine. My experience with Expedia was absolutely terrible. We had reserved 2 night stay for a basketball tournament. When the game schedule came out, we didn’t need the 2 nights. I called the hotel and they said there was 24hr cancellation policy. Except for booking with Expedia. I was then told my Expedia reservation was non-refundable at all. We then checked in for the 2nd night, only to find out since we didn’t check in on the 1st night, our reservation was cancelled all together. I was extremely upset and frustrated. We then had to book a room directly with the hotel. So we ended up staying 1 night and paid for 3!! Completely unacceptable!! I WILL NEVER book anything with Expedia ever again.
Completely unacceptable that this review won’t be accepted. Do you only post positive feedback? The experience was absolutely terrible! All from your company. I will not revise my review. It’s an honest review. I adhered to all of your guidelines. It’s very sad and unfortunate if you won’t post this feedback. The general population has a right to know that what your company did was absolutely disgraceful. Please do better for others. As for me, I will never be booking through here again.
Travis
Aufenthalt von 2 Nächten im Januar 2025