2/10 – Ungenügend
Rachel
Geschäftlich gereist
12. Apr. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was not ready well after 10:30PM. I could not check in and I was told I couldn’t check in because there weren’t any keys to check us in. The supervisor had not provided the night staff with the proper materials to check in guest. Furthermore this hotel did not have any kind of elevator so if you have a lot of luggage or ADA disabilities, they are not within a coordinates of the ADA. The lobby smelled terrible and I had to call Expedia to get a refund and wait for them to contact the front desk And wait on the approval before I could leave. Meanwhile, there were people in the parking lot talking to things that didn’t exist although mental health is important , this was a problem for the safety of the guest and the police probably should have been involved. We did not feel safe at this establishment and we didn’t even get to the point where we could check into our room well after 10:30 at night. The hotel agreed to a refund however it will not show up for 10 to 14 days . This property looks nothing in real life like it does on the website although I booked from my phone quickly I expected the purchase to look exactly as the intent was released to the public. This place is merely false advertising. The owner / supervisor wasn’t even near the establishment and the staff member at the front desk did not have what they needed to take care of the guest.
Rachel
Aufenthalt von 2 Nächten im April 2025
