10/10 – Hervorragend
Jody Daniel
21. Aug. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
uniquely wonderful experience
We booked with our Expedia discount and then received emails from Jasper and Matthew asking about the reasons for our stay and our arrival and departure wishes and offering to reserve us a table for breakfast, very nice personal touches.
We didn't have to introduce ourselves upon arrival on the penultimate day of our retirement celebration, Patricia and her team knew who we were from our emails. She suggested that we do the check-in in our room so we could immediately start to enjoy the spectacular view of Victoria Harbor.
Our studio had a fully equipped kitchen and dining room table for four, a living room with couch, and bedroom with a view of the Hong Kong Island skyline. The entire studio had marble and wooden flooring. Patricia did the paper work with passports and signatures right there for us. I was surprised and moved to see balloons and a beautiful personalized card signed by the Resident Relations Kitty with congratulations on retirement with delicious chocolate pretzels.
Patricia also explained that since our return flight to Europe was very late at night, we would receive a complimentary very late check-out until 5 p.m. the next day.
Thanks to this unexpected generous hospitality, we had a full 24 hours to explore and enjoy the hotel.
We had thought we were simply checking into a hotel for our last night in Hong Kong, but our experience became something far more. We are very thankful to the to the entire team for making our stay a Work of Art!
Jody Daniel
Aufenthalt von 1 Nacht im August 2024