2/10 – Ungenügend
Brian
Mit der Familie und kleinen Kindern gereist
23. Dez. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
My experience at the Sundowner Hotel in Lake George was incredibly frustrating. I booked a room through Expedia and paid in full. After a grueling five-hour drive through a snowstorm—our first family trip with our baby—we arrived exhausted, only to be told the hotel never received payment from Expedia. The hotel would not give us a room unless we paid in full for the same amount i paid Expedia. So we were stranded in a snowstorm with a 6 month old and no other option but to pay for the room again.
The manager’s ‘solution’ for me to get a refund was to suggest I tell Expedia I wanted to cancel my stay because I couldn’t make it. But, I didn’t purchase trip insurance, so Expedia wouldn’t refund me after numerous attempts. This left us stranded, stressed, and out of pocket for a room I had already paid for.
It’s a real shame because the hotel itself was beautiful. The rooms were clean, the view was stunning, and everything else was lovely. I would have loved to recommend this place. Unfortunately, due to the unprofessionalism of management and the lack of proper communication with Expedia, I just can’t. Travelers deserve better reliability and service. I have been visiting Lake George since i was a child and this was my worst experience on the lake. Shame on the management of this hotel!
UPDATE: When we arrived home we explained everything to Expedia. They refunded me in full.
Brian
Aufenthalt von 2 Nächten im Dezember 2024