6/10 – Okay
Andreas
Mit der Familie gereist
21. Okt. 2024
Verbesserungswürdig: Sauberkeit
On the day of our arrival we noticed an annoying noise. We couldn't ask until the next day whether another room was available. We then wanted to take a shower, but only cold water came out. This was reported but never fixed. So after 20 hours of traveling we had no shower. The rooms are very noisy and every step the guests above us took was noticed. When someone was showering on the first floor you could hear it, as well as the toilet flushing. Once the housekeeping came in even though the do not disturb sign had been put up and simply threw away two plastic cups that we wanted as souvenirs. The carpets and floors were dirty. Every time you came out of the shower barefoot, your feet were black after walking through the apartment. There was also an extra charge for the late check-out until 2 p.m. It would have been nice if this had been dealt with as a goodwill gesture.
Andreas
Aufenthalt von 20 Nächten im September 2024