8/10 – Gut
Rick L.
12. Jän. 2025
Gut: Sauberkeit
Rough Check in to Lovely Property
This is a very nice home in all respects. It is exactly as pictured, perhaps a bit larger in reality. This is our second stay in this home over New Years. The problem we experienced was with check in through Jack Lingo Realty. we had touched base with them the day of check in and were told where to pick up the key if arriving after hours. Unfortunately, they forgot to put the key in the box. While their office was closed, the lights were on and a man (George) was present. Despite repeated knocking on multiple doors, he did not come to assist us. It took two calls to the emergency help line to finally get this resolved. The property manager apologized, but offered no concession or other token (a bottle of wine was in order, at least.) The manager was responsive to our report of a broken coffee maker--a new one showed up on the porch promptly. In all, it's a great property, but someone dropped the ball on the check in and, thereafter, didn't take steps to fully address the inconvenience and frustration caused.
Rick L.
Aufenthalt von 5 Nächten im Dezember 2024