2/10 – Ungenügend
Rose C.
17. Jän. 2025
Verbesserungswürdig: Sauberkeit
Do NOT Stay Here!
This property severely misrepresents itself in the listing photos & description. The main photo shows the front house, but guests stay in a back alley unit. There was no granite desk area as shown in photos, all bikes had rusted chains, & the hot tub was partially filled & lukewarm.The most significant issue was the bed, which was so old & bowed in the middle, causing severe back pain that made it impossible to stay. As this was a work trip, I had no choice but to find & pay for alternative accommodation for the remaining 6 nights (essentially paying 2x for my California stay). When I reported this to the host @10A after the 1st night, she suggested I "sleep on the couch" for the remaining 6 nights. Despite her initial promise of a refund for the unused nights, she later refused to return 830 of it, stating she "lives off this money."I continue to contact the host daily through VRBO requesting my rightful refund. It's UNCONSCIONABLE that anyone would knowingly rent a property w/such an unsuitable bed & then refuse to refund a guest who couldn't physically stay there. Both VRBO & the host (who operates under 2 different names) have been unresponsive to resolution attempts.This property is a house of mirrors, as the host's misrepresentation of amenities, unprofessional behavior, & willingness to "take my money & run" created an extremely disappointing & costly experience. Be aware legitimate concerns may be met with indifference & financial loss.
Rose C.
Aufenthalt von 1 Nacht im Oktober 2024