2/10 – Ungenügend
Hailey
Geschäftlich gereist
22. Feb. 2025
Verbesserungswürdig: Personal & Service und Ausstattung
I booked through Expedia. I accidentally booked this room. I was supposed to be staying in a completely different county. So, I tried to cancel it through Expedia and they told me I had to call the hotel directly to cancel. The hotel staff was very friendly on the phone and said they would gladly tell Expedia to authorize a refund for me. Expedia told me the hotel refuses to refund my money. Expedia even forwarded me an Email from the hotel stating they would NOT authorize a cancellation and refund for me. Meanwhile, the hotel staff told me to be waiting for my money to be refunded to my card. Which still has NOT happened. In fact, I finally got an Email from the hotel on the 18th of this month to let me know I would NOT be getting a cancellation or refund, but that they wouldnt charge me the cancellation fee. The reservation was for the 20th of this month. I'm on a very limited income and that was a lot of money I'm out and on top of that, I had to cancel my neurologist appointment in Louisville to be treated for a stroke because I don't have money to get a room. I would not suggest this place. They will not refund you even if you try to cancel nearly a month in advance!
Hailey
Aufenthalt von 1 Nacht im Februar 2025