6/10 – Okay
Yasmin
Mit der Familie gereist
14. Apr. 2025
Gut: Sauberkeit
This hotel is great for the waterpark but definitely not worth the money charged for rooms here. The staff and hptel get very easily overwhelmed when the hotel is at capacity...but we could also tell the general attitude at the hotel is not centred around its guests. For example - SO many unclean tables left at breakfast - when they have so many guests looking for a clean table to sit at, when you ask - we literally got a shrug of the shoulders "we must be full Maam". Another example, my son's toe is bleeding and i ask for a plaster at reception, i got told to go to another desk...i went there and they looked so puzzled and asked why i had come there. More concerned about the process than the fact my sons toe at this point was bleeding out onto the floor. A lot of demotivated - fed up staff at breakfast who dont want to make eye contact or be stopped for help. The service of the hotel let down what is a beautifully decorated hotel with a world class waterpark. It definitely does not deliver a 5 star experience so I wouldnt visit again or pay the high price for rooms.
Yasmin
Aufenthalt von 3 Nächten im April 2025
