8/10 – Gut
Michael
29. Dez. 2024
Gut: Personal & Service
Staff was absolutely amazing and the location was as well. Outside of that, everything else was a disappointment as it was average to below. (In all fairness we only stayed one night and did not try the restaurants or other amenities). As soon as we stepped off of the elevator after check-in there was noticeable debris on the carpet up and down the hallway. It was not long after housekeeping had left for the day so very hard to believe it had gotten so dirty that fast. When we entered the room, it was very spacious and definitely cleaner but still some noticeable things missed with the vacuum. The cabinet that contained the refrigerator, had obvious signs of water rot on the lower left hand corner and when I noticed it I opened the door to find the door to the refrigerator open which I found odd. Realized the next morning why they left it open: because when it is closed water pools inside of it somehow and leaks out which is probably why the cabinet is rotted. So obviously someone knows the problem exists, why not fix it. If you want to pay a lot of money for exceptional customer service and an average room, this is your place. I have spent the same money and gotten both at other hotels however.
Michael
Aufenthalt von 1 Nacht im Dezember 2024