6/10 – Okay
Mark
Mit dem Partner gereist
22. Feb. 2025
Verbesserungswürdig: Ausstattung
Everything about our spa stay could best be described as “in need of TLC”.
The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too.
The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered.
Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm.
All in all, it was an average stay and I wouldn’t go back.
Mark
Aufenthalt von 1 Nacht im Februar 2025