2/10 – Ungenügend
Eloisa
21. Feb. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A reservation was made, with my husband credit card number but with my name on the expedia reservation platform and the front desk would not allow him to check in but proceeds to say he will help him and request his credit card at this point what he is doing is creating a new reservation so he charges the card he did not wait until expedia edit the reservation.He then said we were now in charge of the 2 reservations, which now makes no sense because it is only one traveler. I contacted Expedia and they attempted to negotiate with the front desk and he refused to cancel any of the reservation and now calls the police to get my husband escorted of the property Expedia wasn't able to help, the police couldn't help, the front desk chose not to help. My husband is now left on the road side with 2 charges to his credit card from a room he did not use. This matter will be escalated it is now 11pm at night he has traveled 10 hours to receive this type of service. I travel often and have never seen disgusting service and staff that have no customer service or willingness to help. All this looks like a scam to me it was like walking into a plan that they know what they are doing because police arrived within minutes i suggest to pay a little more and stay in a better hotel that will make you feel welcome and treat you with respect. In life there is something called human error and he could have easily canceled one reservation. There is also a thing called be kind its free to us al
Eloisa
Aufenthalt von 2 Nächten im Februar 2025