2/10 – Ungenügend
Dawn
Mit dem Partner gereist, Mit der Familie gereist
14. Apr. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
So disappointed! I do not recommend!
We looked forward to a nice quiet weekend but it was ruined by the brick hard bed in our room at Wamego Inn and Suites
When we checked in, our king suite had been given to someone else. We were given a queen room. After some time, the front clerk called the supervisor and put us in room that was a king suite. Do not reserve here unless you like sleeping on a concrete slab! We were unaware of the bed condition until we finally got in it after 11pm. We did not sleep and woke up with a terrible neck ache and body aches. Further, we were exhausted for the rest of our activities that day. Weekend ruined.
We asked the front desk if there was a room with a better bed and got "no, all the beds are the same" very dismissively. We went to the room and packed our things refusing to be tortured one more night. We again asked for a different room and were refused. Another employee standing nearby commented "yeah! some of the beds are really bad!"
Further, they have absolutely refused to refund our second night stay though it was the Condition of the room that made us leave. Expedia contacted the property and they refused to refund our night. We should get both nights refunded. Do not stay at Wamego Inn and Suites unless you are into excruciatingly hard beds and poor customer service
Dawn
Aufenthalt von 2 Nächten im April 2025