Ferienwohnungen Maruzi

„Welcoming staff “

„The hotel is not up to date to be able to receive payment from Expedia. We arrived and they did not have our booking or payment - despite paying upon booking here. Expedia was helpful to send a refund, but do not book this hotel online. Otherwise, it is a basic place.“

„The only bad hotel experience we had in Uganda. Upon arrival, the night receptionist could not find trace of our booking (ok, this can happen) but addressed the situation very disrespectfully. First, by suggesting that we may be liars or in the wrong hotel. When the manager joined us and after again long discussion, he called the IT who drove to the hotel, and who acknowledged it was their mistake not ours. Yet, despite this the manager kept us waiting until the IT solved the problem with ...