We were handed a master key card that could open all the other rooms of the hotel. Didn’t seem to matter to anyone. Handed it back later at the reception. The last day, people just walked into our room at 8 a.m. while one of us was still asleep. No one at the reception could tell who that was and why. Loud music in the corridors that we could hear clearly in our room. They turned it down at our request, which was nice of course. At evening and night they were playing music on the rooftop bar with that much bass that we could hear and feel the vibrations in our bed on the 2nd floor! Went on for hours at least until 3 a.m., several nights in a row. And when we complained, that did not surprise them. We were told that they had several complaints from other guests and they are aware of it. Aircon was constantly set to 16° C in our room. No one was able to fix it. Changed rooms. There, temperature was set to 20° C, which was still not comfortable but anyways. The water was lukewarm. Okay for shower, but the bathtub could not be used at this temperature. For breakfast, there was neither a buffet nor a menu to choose from. The few options were given by the waiter: Several variations of eggs. How about cereals, bread, etc. as an alternative? Smoking was not allowed anywhere in the hotel, not even on the terrace. Guests had to leave the hotel and smoke on the street.
Overall: Not ready to serve customers professionally or at least offer the bare minimum for a hotel: a place to sleep.
