The hotel is 4 star according to Saudi Arabia's standard but as per international standard, it's a level of 3 star. Hotel staff is terrible, we checked out at afternoon n later arrived again to pickup our luggage, the reception guy saw us in the lobby while he was serving someone else but still left, we kept on waiting for almost 20 mins but he did not turn back, then i found him smoking outside, i called, he came in being very rude, he could not speak english n his attitude was extremely bad, he signalled me to take out my luggage from the luggage room on my own, i took it out on my own and even when i left the premises he was in his attitude not even saying bye or greeted, the poor staff working in the hotels were kind but the reception guy who works at night is hopeless.
Our shower cubical was broken, Muslim shower holder was broken.
Overall hotel is approx 8 mins walk from Masjid an Nabwi, location is good, rooms were small but nice and clean.
