The Badlands Suite looked just like it did in the photos and was very clean. We had a problem with Directv and the property manager came over right away and fixed it, which was very nice.
However, we were very surprised when we arrived at the property and it was in the basement, i.e., a basement apartment-not a walk-out basement, but a typical, dark basement. There is no mention of it being a basement apartment in the listing on VRBO. If we knew it was a basement property, we wouldn't have booked it. In addition, there is no mention in the listing on VRBO that you have to put your towels in the washing machine before you leave and text the property manager the day before you leave to let them know what time you're leaving. Sometimes, we don't know on the day before the exact time that we're leaving, so we just gave them the checkout time. We wouldn't have rented the property if we had known about these additional requirements.
As mentioned previously, the property was very clean and the property manager was extremely helpful, but the listing on VRBO should reflect that the rental is a basement apartment and list out the requirements for guests renting the unit.