4/10 – Schlecht
Gustavo P.
11. Nov. 2024
Verbesserungswürdig: Sauberkeit
Beautiful views, not so beautiful apartment and staff
The building overall is in need of renovations and maintenance. You can clearly tell its an old building and several places/items need to be fixed. For example, hardly any lights outside on the lounge area. You can see where the lights were/are, but they're just not on or working. One sliding door in our room was broken and couldnt open the closet area. Thankfully, we didn't need the closet space. Regarding cleaning, it was terrible. The toilet had 2 pee stains underneath the seat and a pubic hair on the seat. Also, the bathtub was moldy. I did ask concierge right after check-in to please have someone "re-clean" the toilet seat as there were pee stains and check the sliding door. When we went back in the room, we did notice someone came inside ONLY because they left what i call, a sarcastic note saying, "thank you very much" in spanish (at least i took it as sarcasm because i am still cluesless as to why or for what are they are thanking me. My guess is they thanked me for making them go back to the room to "clean"). When i checked the toilet seat, the stains were still there which obviously the cleaning staff did nothing going back up. I had no other option than to clean it myself. The valet and beach staff are very friendly and give an amazing service. However, the staff at the front desk, not so much. Very unprofessional with the exception of one. Her name is Chiqui. Unfortunately, we will not stay here again nor recommend it.
Gustavo P.
Aufenthalt von 1 Nacht im November 2024