2/10 – Ungenügend
Mina S.
17. Aug. 2024
Verbesserungswürdig: Sauberkeit
HORRIBLE EXPERIENCE
DO NOT STAY HERE! I read the reviews before booking this property. Many mentioned that the property has not been maintained well and was dirty. I emailed the property manager to ensure that it would be properly cleaned prior to our stay in July. They assured me that all the problems would be taken care of.
When we arrived to the house, the floors were dirty, the coasters were dirty, and there was nail polish on the floor. Part of the bathroom ceiling fell on one of my friends. It looked like they had tried to patch the ceiling, but it was not done properly.
We turned the AC on and after several hours of the place not cooling down, we realized that the AC was broken. I contacted property management and they told us that nothing can be done until 9AM. We spent the night in 85 degrees. I asked if they would be able to bring by fans or do something to help us cool down and they said no one would be available until 9AM. This was a health hazard and they did nothing to resolve the issue. By 9:30AM, no one had contacted me and property management kept telling me that they are prioritizing getting the AC fixed and the supervisor will call me as soon as she gets in at 10AM. We ended up leaving the property at 12:30PM and still no one had contacted me or come to repair the AC.
We spent 4-5 hours on the phone with VRBO and the property manager. VRBO allowed us to self-relocate. They were supposed to refund us for our stay, but have not. I will never book with VRBO again.
Mina S.
Aufenthalt von 3 Nächten im Juli 2024