6/10 – Okay
Balke, Prem
Mit der Familie gereist
14. Dez. 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
This was our 4th time here and we have always been very satisfied. It should be the Top of our Florida trip.
2 days before arrival we received an email saying that the lazy river was not in operation. Shortly before completing the check-in process, we saw a sign saying also that the pool heating was not working, nobody were actively made aware of this. After asking did we get the answer they were working hard on the problem. However, they still had a small heated pool that could be used. The water in the Main Pool Area was extremly cold and not usable. As this mini pool is right next to the hotel's event area, we were only able to use it on 2 1/2 days out of 5. 3 of 5 days at noon the staff began to set up the event tables direct in front of the entrance, and blocking access.
Afterwards we found out that the POOL problem had been going on for about 4 months, which is absolutely unacceptable for a hotel of this class!!!
The hotel also did not feel obliged to waive the resort fee in whole or in part, which would certainly have happened in a lower class hotel.
Although we had already booked a better suite for 5 nights, we were given what was certainly the loudest and worst located suite, which also disappointed us very much. Very loud on the 8 lane main road. Guests who only stayed 1 or 2 nights got the much better rooms.
As long as the hotel does not change this behavior, we will not book here again. We are very sorry, but there is no other way, the price is far too high for
Balke
Aufenthalt von 5 Nächten im Dezember 2024