First of all, the reason that I always rent from VRBO is because it is a Vacation Rental By Owner and I always know exactly what I am getting before I get there. I was told by "the owner" that "thank you for your interest in my rental property. It is currently available for your travel dates". Then after we arrived, we were put in a subpar condo, One Bathroom with loud exhaust fan, NO patio No Balcony No table only a walkway, broken drawer on Stove, and so on...we called "the owner" x 2 and wrote to him on the VRBO ap asking him to call me and giving him our phone number. HE NEVER CALLED BACK. The front desk the next day denied knowing him (he is a broker that sells the timeshares that are available) so, they do know him! 4 other people had booked from him and also did not get what they were promised. The Front desk Staff initially stated that we would need to contact him to get another condo. We showed them pictures and correspondence stating we rented a One bedroom, Two full baths, Balcony with private table and chairs off of main room. Finally, on our second day at 3 PM; we got a floor level room with patio after spending 4 hours and 3 attempts at looking at other rooms that were occupied or the door would not function properly or there were dirty sand bags surrounding the patio. The grounds are small, pool clean and well kept, minimal entertainment of BINGO, really rude Security guard Frank who refused to allow an 8 year old boy to throw a soft football Nerf in the pool (completely allowed by rules) but allowed the adults to float in large floats with drinks in their hands (not allowed by the rules). The front staff said to allow the child to continue throwing the ball. The Pool Staff/pool towel attendant is Fantastic, The bartenders are fantastic, the Housekeepers are fantastic. I do not believe that VRBO should allow Brokers of timeshares to perform Bait and Switch operations on VRBO site. We should be able to book the rooms listed, photographed and charged on the site. I have repeatedly asked to be reimbursed for the 2 days that we had to fight for what we booked. We never got the balcony room we booked. There is no recourse on VRBO so I will probably not book on here again. Sadly this tainted our stay in Aruba. My father died in August, my mother in law is very sick and this was our opportunity to get away and enjoy ourselves for our Anniversary. "the owner" finally wrote back a few days later and ignored my requests for refunds