2/10 – Ungenügend
Renee L.
25. Feb. 2024
Verbesserungswürdig: Sauberkeit
Girls Trip
We were very disappointed with the cleanliness of this unit. The floors were extremely dirty. Left over remnants from previous guest were found underneath the couches. The glass tables were dusty. The counters, chairs and sink was dirty upon our arrival. We utilized 7 bedrooms each room had TVs only 2 rooms had operating TVs. The carpets in the bedrooms were not vacuumed and underneath the beds were filthy. Before we could put anything on the counters we had to clean areas that should have been cleaned prior to our arrival. The property manager provided a re-clean on day 2 which consisted of two individuals spraying a swifter without sweeping to clean the floors, no dusting and they did not vacuum the carpet in the bedrooms. However each time this unit is rented a cleaning free is added to the cost for a service that is not provided. The cleaning cost should be refunded to the renter when service is not provided.
The property owner need to do an assessment of their cleaning service to ensure the property is ready for their guest.
Renee L.
Aufenthalt von 3 Nächten im Februar 2024