4/10 – Schlecht
Shannon F.
16. Jän. 2025
Gut: Sauberkeit
Loft in Xochimilco
The property is as described, spacious, bright and charming, and the neighborhood is great. The caretaker, Juan, is wonderfully kind and helpful. However, the owner, Juan Carlos, never reached out to me when I was injured in the apartment. He has a stairway to the sleeping loft with a handrail that stops short of the bottom three steps. It is too dark in that corner to see the stairs at night, and I fell. My leg is injured badly and will take a long time to heal, if ever. I spent a lot of money for medical care there and my trip was ruined. Juan was helpful, and I hope he is being paid well, but Juan Carlos said nothing. At least he can extend that handrail and have a light by the steps so it doesn't happen to anyone else.
Shannon F.
Aufenthalt von 9 Nächten im Dezember 2024