2/10 – Ungenügend
James O.
29. Apr. 2024
Verbesserungswürdig: Sauberkeit
Do not stay at this property or any owned by this "host"
I booked this house several months in advance of our business trip for me and five other of my colleagues coming in from all parts of the country on April 15th to April 18th 2024. I arrived that Monday and using the App requested entry info starting at about 1:30 PM. I didnt receive any information but it wasnt time to check in until 4:00 so I wasnt worried. At dinner that evening I began to suspect something was wrong and made several calls which were not answered. So I began to text the number. Finally after several hours they responded with which property was I asking. Around 7 PM they finally responded with they were sorry but the house is undergoing some repairs and they did not anticipate a group today. Also that the host "Ethel" was sick and they were helping with her properties. They offered another property which I had stayed at last year and didnt like. Although the HOST was a differnent name. Finally after 6 hours of trying to communicate with them they reimbursed my money fully.
If this had been a vacation it would have been ruined. Vrbo was of little use. I couldnt speak to a real person.
I will never use Vrbo again.
James O.
Aufenthalt von 3 Nächten im April 2024