2/10 – Ungenügend
Karen K.
17. März 2025
Gut: Sauberkeit
Terrible host and dishonest property listing
We picked this property because it looked nice on the VRBO profile. The listing clearly stated the property had access to the Oasis Club at ChampionsGate. Prior to leaving for our vacation we checked reviews and noticed a negative review regarding access to the pools and water slides at the Oasis club. We right away messaged the host as we were attending with 7 kids excited to use these amenities. Ernesto (the host) said it was not a problem and would take care if it. As you can imagine he did not. We did not have access to these amenities the whole time we stayed there. When we pushed him on this, he got very rude and threatened to kick us out. We called VRBO multiple times reporting this issue. They tried calling Ernesto multiple times without any luck. However he was clearly available as he had no problem sending threatening messages. We learned from other property owners and the Oasis Club at champions gate that he was not paying all his HOA fees or his club fees that he was clearly advertising He had acccess too. VRBO has still not got back to us from our multiple calls. Changing vacation homes was not an ideal solution as we were already settled in the home with our 11 guests, when we found out about this issue. We ended up spending more money booking other day trips to entertain our kids. VRBO has been less and helpful working with us to get a credit. This house also did not have basic items like a broom or vacuum, a baking sheet, scissors, among other things.
Karen K.
Aufenthalt von 9 Nächten im März 2025