2/10 – Ungenügend
Verifizierter Reisender
31. Dez. 2018
DON'T BOOK THIS GUESTHOUSE!!! Our expedia reservation was re-confirmed by both sides a couple of days prior to our arrival by e-mail. We told that we would arrive late and asked for twin beds. We received an answer that twin beds will be prepared for us. Everything seemed to be fine. But when we arrived there after midnight we had to find out that our room was already sold to someone else!! The reception guy who barely spoke English told us that Expedia cancelled our reservation because we apparently used a fake credit card. He even showed us a screenshot of the cancellation. After calling Expedia we found out that no cancellation has been made by Expedia. Expedia thankfully took care of the problem and at 4 pm we finally could check in a hotel accross the road. We will never ever book the SR Residence again and cannot recommend it to anyone.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Dezember 2018