We had arranged the property manager to have a ride from the airport to the house, but there was no one, so we hailed a cab. The taxi driver said he could not bring us to the house because of a road block due to a protest. When we contacted the property manager about this problem, he told us we would have to take a taxi to the road block, and get out and walk to the end of the road block to catch another taxi to the house... with all our luggage in the 100 degree heat. He did not previously communicate this problem, having known about it. Finally we get to the house after this ordeal. We’d arranged an early check in which worked out great, but the crew needed more time to clean, so we went to the beach for a couple hours. The property was great, as well as the location. We arrived back from the beach while the property was cleaned, to no running water at all. We contacted the manager again, and were told that the city water was shut off due to the protest which caused the initial road block. Again, he mentioned they knew that was a possibility and that they would have to get a water truck out to fill the cistern which was completely empty of water reserves. So after a long day traveling and in the heat, we had no running water for at the very least a shower. Around 10pm that night, the sweet lady housekeeper from earlier showed up with a water truck but the pump hose from the truck did not work, so she was literally filling up gallon buckets by herself from the truck outside into the house, with her 2 yr old baby at her side. The guy sitting in the truck wouldn’t help. We absolutely couldn’t stand to see her go through this, so we helped her for 2 hrs fill bucket by bucket, only no make no dent in the empty cistern. This was all our first day, and the housekeeper was left to manage this situation alone, not the actual property manager. Still no running water by the next morning and we were told by the property manager to go to the house next door and they would let us use the shower. No thanks.
When I asked why the neighborhood and restaurants all had water, but we didn’t, i got no response. There was about a 12hr period of no response after I explained details what was going on. People kept showing up throughout the day, no results. One of our friends left the trip early after one day. This continued on for 2 of 3 days, no privacy in our house, terrible management of the situation. I’m asking for a refund because this was a total debacle.