2/10 – Ungenügend
Tammy, Porirua
Mit dem Partner gereist
7. Dez. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I have nothing good to say about this home. The pictures are woefully out of date and in worse condition than shown.
I booked this home for myself and my partner for 2 nights to take advantage of the pool and left early.
The bathrooms weren't clean, the mirrors splashed with what looked like spit, and both bathrooms and showers looking very dirty.
The pool which was was damaged, appeared to be very dirty. So while it was warm enough to use, I couldn't bring myself to do that.
We moved to 2 different rooms because the 1st was dirty and musty, and before bed we found cockroaches.
That's when we decided to go, but it was midnight, so left when we woke.
I sent the owner a message in the morning and left. I explained what happened and requested a refund for one night, feeling that was generous to pay half ($500) for a single night under the circumstances.
After we left, my partner told me he didn't want to upset me more but there were ants in addition to cockroaches.
Over a day later, I finally heard back from the owner. He asked why I didn't reach out (I did first thing) but didn't hear back. Plus what could he do to make it better? Absolutely nothing. We are talking bugs, not needing extra towels. I responded with pictures and he has been silent ever since.
Please do not book this house if you want a clean relaxing trip. You will not get it!
I offered to wait to submit this as a partial refund would go a long way to a better ending, but no reply has come.
Tammy
Aufenthalt von 2 Nächten im November 2024