4/10 – Schlecht
Thomas
26. Feb. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I’ve thought long and hard about writing this but feel I have to be honest. The place can’t position itself as posh international resort without addressing the following:
Customer service training for staff - they are all lovely but there is never any visible management to support them, they are inexperienced and struggle to communicate without a translation app. Consequently lots of things get lost or confused in translation
The site is not great for anyone with mobility issues. Too steep, too spread out.
I didn’t sign up to being in a damp
cabin which is a mile walk round trip for breakfast/gym
The gym is mostly
broken and not up to the standard of a spa
The staff are indeed lovely but they are crying out for leadership - currently that is invisible
The food is mediocre and expensive. Hearing someone repeatedly coughing up phlegm in the kitchen whilst we were eating was not pleasant
All around is a building site whilst the expand - the roads and pavements are covered in mud
Thomas
Aufenthalt von 4 Nächten im Februar 2025
