6/10 – Okay
Bernhard S.
6. Mai 2024
Verbesserungswürdig: Sauberkeit
unexpected complication
We stayed at this holiday house for a week, and while it had a great location and view and was generally nice, several major issues ensured we won't book it again. First, the grill lacked the tube connecting the gas bottle to the burner, posing a serious safety risk. Attempts to contact the owner went unanswered. Second, upon arrival, the house had a musty smell, and the outdoor furniture was dirty. The mustiness cleared after ventilation, and the furniture was cleaned after contacting the owner.
The biggest issue was the "studio," which was advertised as part of the main house but was a separate, moisture-ridden structure resembling a staff house. Its bedroom felt like a basement, plagued by mold and poor ventilation, making it impossible to sleep there. We had to book a hotel for those meant to stay in this health hazard.
Additionally, at checkout, the cleaning crew threatened to throw our luggage, including passports and electronics, onto the street if we were even just 5 minutes late. Finally, €560 was unauthorizedly deducted as an „additional service charge“ from my credit card after the stay, due to us being "strenuous renters". This behavior is not only unacceptable but also illegal.
Given these issues, we won't book this house again and can't recommend it to others.
Bernhard S.
Aufenthalt von 7 Nächten im März 2024