2/10 – Ungenügend
AARON, Rexburg
Geschäftlich gereist
20. Feb. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Show up that night, employee was fine just not personable. Get my 1ST room, unload all my stuff, go to use the bathroom...you could clearly see "swass" on the toilet seat from the previous guest. So if the cleaner didn't clean the most important thing (toilet) then what else did they not clean? So, I go back to the office, tell the guy, he seems unimpressed by my request to switch rooms, loads a new card, and "tosses" it on the counter for me. Cool, thx? Head to the 2ND room, go straight to the bathroom, check the toilet...couldn't believe it...this one literally had a little piece of s**t stuck to the bowl clear as day & under the rim there's splatter. So, walk my butt over in the cold/snow to the office, guy is wondering why I'm back so soon, tell him what's up and he is more annoyed now but at least laughs at one of my comments (I was being super chill about it), so I think he was partly on my side at that point. He loads another key, this time walks w/me to the 3RD room. Check bathroom first, it's fine, but the room smells sour like a gym locker room or gym bag. I mention the smell and he offers fabreeze! I tell him I'd rather clean the toilet in the first room than breath that smell all night...to which he says "well you're here now so like I said, I'll just get you fabreeze". To which I said get me a towel & cleaner, I'll clean the toilet in the 1st room myself. Doesn't even offer to do it himself & gets me the cleaner. Never once apologizes for any of it. Horrible!!!!!
AARON
Aufenthalt von 1 Nacht im Februar 2025