We booked this home for a family vacation. Before arrival, Nancy was very communicative and was quick to answer all of my questions. She even contacted me before our trip to make sure we knew how unseasonably cool the weather had been so we would not be surprised. Check in could not have been easier because of keypad entry and there were helpful notes in the house. I have to say that the pictures posted to the site do not do this home justice. We loved having two living spaces with comfy couches, plus the patio furniture. There was a lot of space for us to spread out. The yard and landscaping are very well maintained and the view of the water is gorgeous. We sat on the patio many nights, relaxing from long daytrips. The house was also easy to find and convenient to all of the places we wanted to go - San Jose, San Francisco, Santa Cruz, and Palo Alto. We would love to stay again sometime!