6/10 – Okay
Jose L.
14. Apr. 2025
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The pool service was amazing! Julian, Rodrigo, Raul and Manuel were very friendly, inviting and accommodating.The view from our room was spectacular and I was surprised with a slice of birthday cake.
Unfortunately, that's the only positive review we can give.
We upgraded to the members area for a better view. We were told that we would have a butler to help us with reservations, but we never met or talked to anyone. When we wanted to order room service, we noticed that there was an upcharge, which is fine, however, we did not have a telephone in our room. Julian, once again was available to help. I waited at the hibachi to make reservations for an hour. We were all told that the the guy who was going to help us would be there at 3, but finally at 4, a nice gentleman at the concierge put down my name. Thankfully, we were able to eat dinner there.
Just FYI, you're given 2 beers per day in your room fridge. You're charged if you want more.
Jose L.
Aufenthalt von 3 Nächten im April 2025