4/10 – Schlecht
Guangda S.
8. Feb. 2025
Near the beach, BUGS, and not an ideal choice for family vacation
This is our first trip to San Juan and we did not know the island well. We picked this rental because it’s near the beach and positive reviews from the past guest. Our experience however was not very good. The positives of this place are: near the beach，has community swim pools and in a gated community. Here are some issues we encountered during our visit: we received conflicting instructions from VRBO, Evolve, and the owner. With phishing scam so common now days, I prefer everything is handled through VRBO. On the day of arrival, we could not get through the gate by dialing the number supplied by the owner and had to tail another car into the complex. The owner use “WhatsApp” and we were not able to communicate until I downloaded the app. The automatic lock on front door did not work and we had to take out the battery and use the manual key box. The electronic lock will not lock the door but will unlock it and leave the unit unprotected. The hot water will shot off every 5-10min and we had to flip the circuit break each time. This unit also going through renovation and did not look the same as advertised. The AC control in the unit is also super annoying and will shut off if the bed room door is open. I understand the window control, but the door control is super annoying. There is also bitting bugs in the unit and we all suffered many bits on our legs and arms. This place is also pretty far from good restaurants (40 min from San Juan by car).
Guangda S.
Aufenthalt von 5 Nächten im Januar 2025