2/10 – Ungenügend
Jonas
6. März 2024
Worst experience I‘ve had so far with any Hotel.
We tried to access the property which we had reserved and paid for for more than one hour. We arrived at 7 PM. No staff available for check in after 6PM, which is not indicated in the reservation confirmation, only in the general terms. These also indicate we should have received e-mail instructions 72h before for late arrival. No such email received. The phone number went straight to voice mail and no one called back. When we tried to find someone on the property, we only found a guard dog, which threatened us and was walking around unrestrained. All of this in a very remote place with barely drivable roads and almost no phone signal. Had to find another Hotel that night. No apologies or refund, and, I am disappointed to say, so far no meaningful support of Hotels.com either. This is ridiculous and basically cheating people out of money.
Jonas
Aufenthalt von 1 Nacht im März 2024