2/10 – Ungenügend
Esteban
Mit dem Partner gereist
19. März 2025
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Our stay at this hotel was disappointing to say the least. Our poor rating is not for the staff. The staff was friendly and always visible throughout the hotel, however reaching anyone at the front desk, concierge or housekeeping over the phone seemed nearly impossible.
The hotel itself is very outdated and needed better housekeeping. The lobby is very beautiful, but we paid for our room not the lobby.
Our room was a very nice large size but did not have working ventilation in the bathroom which was no good when using the toilet. The sliding double doors of the bathroom were broken and constantly came off the hinges when opening and closing. The furniture is out dated. Same furniture as when I first stayed at this hotel over 15 years ago. The one elevator available that takes guests to rooms upstairs is extremely slow!!!!
Last night when we returned back to the hotel from dinner we noticed an awful smell in the lobby that smelled like backed up sewage. One of the guests told us that the smell has been there for hours.
Outside the pool area is very nice however the drinks are extremely overpriced!!! We heard many people complaining about the cost of drinks at the pool.
The beach is very small but nice. You can also buy water and food from a vendor that sells just in front of beach with very reasonable prices for waters, sodas and food.
Our opinion is that if you are planning to stay in the Condado area that you consider staying at another hotel.
Esteban
Aufenthalt von 3 Nächten im März 2025