2/10 – Ungenügend
Reinier
Mit der Familie gereist
17. Okt. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
For those reading reviews. Stay somewhere else. Anywhere else.
We stayed for 4 nights. Had cold water for 3 days. No action to correct by management.
We checked in with no water in the resort.
Stayed in a backpacking style hotel on Caye Caulker that was better than this.
I travel for a living. Premium status with major hotel chains.
We have stayed at this property before. And been coming to Belize for 15 years.
It has gone down hill and will not return.
We checked in to the property with absolutely no water to the resort. Not able to flush or shower.
When the water did come on we had no hot water.
And did not have hot water for 3 days out of 4
We also had Multiple cockroaches!
We called it in and maintenance would come in and “fix” it. But as soon as we turn on…. Cold.
This went on for several days. No word from management to check on us.
It wasn’t until the 3rd day that the front desk (who was actually very professional and apologizing in this process) said the manager offered to move us to another room. The last night. After we showered. It was the last night there. We were to leave at 7am the next day. You waited till the last second to do something.
It was also through talking to the front seat that I found out it was a known problem that they were fully aware of. The circuit breaker would trip when the hot water was turned on. So they kept us in a room knowing there was an electrical fault.
Horrible experience!!!!!
Reinier
Aufenthalt von 3 Nächten im Oktober 2024