The hotel itself left much to be desired. When we checked the refrigerator upon entering the room, there was fresh meat juice (like someone picked up a raw piece of meat and left the juice) on the shelf. Audrey, one of the managers, came and cleaned the refrigerator. We experienced a coach roach in the room on two separate occasions. You could see screws jutting out of the walls in the bedroom closet.
However, the staff, especially Audrey, was very nice and professional. They were always smiling, courteous and polite.
On the other hand, when I explained that due to extreme chemical sensitivities I could not be in the room at all once they sprayed for the bugs; they did not offer us a new room OR to move to an affiliated property. With the assistance of Hotels.com we were able to check out 2 nights early and move to another property. Except the Host Inn charged me another $100 security fee on the day of our original checkout instead of refunding me for the original security charge. While they refunded me for the second $100, I’m still waiting for a refund for the original security charge as well as for the last two nights we were not there.
