4/10
My friend and I want to explain why we only gave them 1 star! The staff was very friendly and reacted right away! Unfortunately there were a few things which made our stay not comfortable and made us leave this hotel two nights earlier. We had a lizard in our bathroom and one in our prepared lunchbag. We know that lizards are common here but these situations made us feel uncomfortable. In addition to that, the sheets werenât actually clean! One of the towels neither. Even though I threw the dirty towel on the floor, the cleaning person just hang it up again.
We have two say, that they removed the lizard and that we got a fresh towel right away. They also let us switch the room because of the lizard and ants in our room but you just donât feel comfortable anymore.
The extra laundry service we paid for wasnât good at all. Our clothes had still stains and not everything was clean nor dry. After complaining, the money for the laundry service was refunded. Still, the manager did not excuse himself or refund anything for the incidents or days we left earlier because we didnât feel comfortable.
Julia
Aufenthalt von 5 NĂ€chten im Juli 2018