2/10 – Ungenügend
Heidi W.
11. Okt. 2023
Verbesserungswürdig: Sauberkeit
Historic Main Street in St. Charles MO
1. The garage was a nice perk, but the rear gate to the property is barely hanging on the hinges.
2. Small back yard so overgrown, the sidewalk was hard to navigate with or without luggage.
3. Patio furniture was filthy and moldy, so basically unusable.
4. Welcoming note said to enjoy the complimentary bottle of wine left for us in the wine fridge, but the fridge was empty. The note also said to enjoy any other bottle for a $20 charge, but there were none available.
5. Skylights in bedrooms are not a welcoming feature if you want to sleep late on vacation.
6. Cotton swab jar in the bathroom was growing mold on the swabs. This does not happen overnight - how did housekeeping not notice this?
7. Bath towel was frayed and had holes.
8. Front steps to street level were poorly lit. We had to use the flashlight feature on our phones to navigate them. A liability lawsuit waiting to happen.
9. Steps from the garage to the yard were not lit at all. Another liability lawsuit waiting to happen.
When we returned home, we emailed our concerns to the rental agency complete with photos, but we have still not received a response. It is disappointing that the owners of this property clearly do not care about their guests' experience.
It is doubtful we will trust VRBO properties in the future.
Heidi W.
Aufenthalt von 2 Nächten im Oktober 2023