2/10 – Ungenügend
K V.
21. Jän. 2025
Verbesserungswürdig: Sauberkeit
Nightmare
We rented the penthouse with the intention to host a family gathering. The initial check-in process proceeded smoothly, thanks in no small part to Brigetta's assistance. However, upon arrival at our designated parking location, it was discovered that our space was already occupied, despite the policy of one parking spot per unit. After sharing my intentions to have the car with anyone who listened, a group of adults came down and moved it to another spot.Upon entering the penthouse, it was immediately apparent that unauthorized persons had been using it for a gathering; the premises were in a state of considerable disarray, with wet towels strewn about and surfaces cluttered with food, alcohol, and trash. The intruders appeared startled by our arrival, with one individual offering to clean the unit immediately as they vacated the premises. Shocked, we headed back to the office and demanded a refund. Subsequently, at 8:30 PM, we found ourselves without accommodation and were compelled to seek temporary lodging at a nearby hotel, with the anticipation of securing alternative accommodations the following morning. Unfortunately, efforts to book another property were hindered by VRBO's system still listing us as occupants of the initial unit, despite repeated requests for its removal from my profile, thus precluding the possibility of making an alternative reservation. At that point, all I could do is laugh and vow never to rent again.
K V.
Aufenthalt von 3 Nächten im Januar 2025