2/10 – Ungenügend
cesar g.
28. Jän. 2025
Verbesserungswürdig: Sauberkeit
The house was infested with mice
Our stay at this property was disappointing.Despite the house being located just 12-15 minutes away from Heavenly and initially appearing organized and spacious, our experience was disrupted by a severe rodent infestation.From the very first night, we encountered two mice, setting the tone for the remainder of our stay. Although we promptly contacted Vacasa the first night, their only solution was to provide glue traps the next day. This proved woefully inadequate, as each subsequent night we continued to see or capture more mice. We captured 1 with a towel on the second night, another with their trap on the third night, and saw three more on our last night, including one that jumped out of a shoe while packing to leave the next morning.This infestation caused a lot of discomfort for the group. Half of our group was terrified, and it was impossible to relax in a house overrun by mice. Despite our reports, photographic and video evidence, and the clear distress we experienced, Vacasa neither offered us an alternative accommodation nor provided any form of compensation for the ordeal we endured.The hot tub and a patio surrounded by nature were great but did not compensate for the horror of living with mice. This situation was unacceptable, and Vacasa's lack of adequate response and customer care added to our distress. I strongly advise against staying at this property or dealing with Vacasa unless they address these serious issues.
cesar g.
Aufenthalt von 4 Nächten im Januar 2025