2/10 – Ungenügend
Joseph S., Columbus
12. Nov. 2024
Verbesserungswürdig: Sauberkeit
Bad time
When we first shown up, there was a big mess all over the table. Paint rugs you put down so it don't drip over the floor, boxes torn up scattered across the table, key lock sitting out not installed, and so on.
I called and they came out to clean it after we left to visit the town. When we got back, the thermostat was not working or was the hot water. It took 2 days for the hot water to get fixed and the 2 days without heat was because by that time, they told me to use the remotes and not the thermostat. How would I know when they never left any remotes out? They were hidden in a closet under dog treats and a blanket.
They even offered a refund for inconvenience, but it's been about a month and gotten less than half of what they told me they would give. I have my bank involved now, but from them trying to relocate me because of the hot water, and that was a headache that didn't work, I wasted more time talking to them and relocating, rather than enjoy my stay. Not a fun time. I bet the company who owns this and the other property where they sent me to where I couldn't get in wouldn't enjoy what I went through, so why did I go through it? Talked to so many different people who said they would call back and never heard from them until I called the next day.
Joseph S.
Aufenthalt von 4 Nächten im Oktober 2024